APA (7th ed.) Citation

PETRUSKA, R. (2017). GEMBA WALKS FOR SERVICE EXCELLENCE: The step-by -step guide for identifying service delighters. CRC Press.

Chicago Style (17th ed.) Citation

PETRUSKA, ROBERT. GEMBA WALKS FOR SERVICE EXCELLENCE: The Step-by -step Guide for Identifying Service Delighters. [Place of publication not identified]: CRC Press, 2017.

MLA (9th ed.) Citation

PETRUSKA, ROBERT. GEMBA WALKS FOR SERVICE EXCELLENCE: The Step-by -step Guide for Identifying Service Delighters. CRC Press, 2017.