The global quality management system : improvement through systems thinking /

This book shows you how to understand and implement a global quality management system (GQMS) to achieve world-class business excellence. It illustrates the business excellence pyramid with the foundation of management systems at the system level, Lean System at the operational level, Six Sigma meth...

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Bibliographic Details
Main Author:	Patel, Suresh (Quality management consultant) (Author)
Corporate Author:	Taylor & Francis
Format:	eBook
Language:	English
Published:	Boca Raton, FL : CRC Press, [2016]
Subjects:	Quality control > Management. Total quality management. System analysis. Qualité > Contrôle > Gestion. Qualité totale. Analyse de systèmes. systems analysis. BUSINESS & ECONOMICS > Industrial Management. BUSINESS & ECONOMICS > Management. BUSINESS & ECONOMICS > Management Science. BUSINESS & ECONOMICS > Organizational Behavior. Quality control > Management System analysis Total quality management Electronic books.
Online Access:	Connect to the full text of this electronic book

Table of Contents:

Chapter 1. Homage to quality and lean six sigma gurus
chapter 2. Quality management system as a management strategy
chapter 3. Quality management system
chapter 4. Identification and improvement of processes
chapter 5. Global quality audit processes
chapter 6. Global quality management system processes
chapter 7. Fast customer response
chapter 8. Problem solving
chapter 9. Drill deep/drill wide method for permanent corrective action
chapter 10. Quality operating system : the engine that perpetuates continuous improvement
chapter 11. Conclusion.