http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
This book shows you how to understand and implement a global quality management system (GQMS) to achieve world-class business excellence. It illustrates the business excellence pyramid with the foundation of management systems at the system level, Lean System at the operational level, Six Sigma methodology at the tactical level, and business excellence at the strategy level.
Chapter 1. Homage to quality and lean six sigma gurus -- chapter 2. Quality management system as a management strategy -- chapter 3. Quality management system -- chapter 4. Identification and improvement of processes -- chapter 5. Global quality audit processes -- chapter 6. Global quality management system processes -- chapter 7. Fast customer response -- chapter 8. Problem solving -- chapter 9. Drill deep/drill wide method for permanent corrective action -- chapter 10. Quality operating system : the engine that perpetuates continuous improvement -- chapter 11. Conclusion.
Includes bibliographical references and index.
Patel, Suresh (Quality management consultant).