Table of Contents:
  • Cover; Half Title; Title Page; Copyright Page; Dedication; Contents; Preface; Acknowledgments; About the Author; 1: Introduction; Features; Means of supplier improvement; Flow path of the book; 2: Problem history; Supplier errors; Three types of supplier problems ; Inconvenience ; Assessed severity; Criminal activity; Summary; 3: Need for enhancement; Best and worst practices; Best practices ; Worst practices; Circumstances found; Most important action; Established practices; Conditions eliminated or controlled; Problems encountered; Summary; 4: Supplier credentials; Types of suppliers.
  • Supplier traitsNarrative on suppliers; Suppliers needing improvement; Red dye problem; Disappearing materials; Supplier negligence; Summary; 5: Supplier elements; Focus of supplier traits; Process control plans :; Summary; 6: Course of action; Incoming inspection elimination; Employee responsibilities; Immediate contact; Conduct a series of meetings; Supplier visits; Supplier symposiums; Problems that suppliers cause; Mentor review; Problem resolution; Summary; 7: Record keeping; Mandate origination; Statement of the problem; Description of failure modes; Product containment.
  • Date code interpretation and useProcess flow plan; Summary; 8: Supplier readiness; Other supplier features; Supply chain concerns; Installation concerns; Manpower concerns; Maintenance concerns; Major issues and concerns; Case 1: Wooden rulers; Case 2: Whiteout; Case 3: Unauthorized sign; Summary; 9: Opportunities for improvement ; Improvement opportunities; Prevention; Container use and practice; Sorting concerns; People concerns; Method used; Other concerns; Summary; 10: Problem resolution aids; Three items of compliance; Problem history; Leaking front seal problem solution.
  • Front cover oil seal leak: AuditO-ring problem; Summary; 11: System evaluation; Deliverables; Audit charts; Summary; 12: Other requirements; Corrective action criteria; Required compliance; Documentation of the quality system; Implementation of the quality plan; Availability of records and information; Management participation ; Management actions; New contract requirements; Workstation operations; Quality process pointers; Manufacturing metrics; Compliance and performance readiness; Operational issues; Raw and finished material metrics; Plant visits and tours; Summary.
  • 13: Tools for improvementAnswering the right questions; A means for achieving production schedules; Document provided for flywheels; Causes of failure; Flywheel final resolution; Summary; 14: Useful audit criteria; Example audit considerations; Summary; 15: Summary; Appendix; Index.