Cover Image

Principles of total quality /

Show other versions (1)

This third edition of a bestselling text offers the most complete treatment of quality management available. It provides updated coverage of all aspects of the management and implementation of quality. This edition addresses the theme of reliability against the backdrop of increasing litigation in t...

Full description

Bibliographic Details
Main Author: Omachonu, Vincent K.
Corporate Author: Taylor & Francis
Other Authors: Ross, Joel E., Swift, J. A.
Format: eBook
Language:English
Published: Boca Raton, Fla. : CRC Press, ©2004.
Edition:3rd ed.
Subjects:
Total quality management.
Quality control.
Quality control > Standards.
Qualité totale.
Qualité > Contrôle.
Qualité > Contrôle > Normes.
quality control.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Quality control
Quality control > Standards
Total quality management
Electronic books.
Online Access:Connect to the full text of this electronic book
Description
Summary:This third edition of a bestselling text offers the most complete treatment of quality management available. It provides updated coverage of all aspects of the management and implementation of quality. This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations. The book also expands its analysis of management of process quality, customer focu.
Physical Description:1 online resource (xviii, 493 pages) : illustrations
Bibliography:Includes bibliographical references and index.
ISBN:020350710X
9780203507100
0203998138
9780203998137
9786610281145
6610281149