Advances in the human side of service engineering /

This volume focuses on the human aspects of manufacturing. It covers a broad spectrum of ergonomics and human factors issues highlighting the design of contemporary manufacturing systems. The book also discusses issues that arise in both the shop floor and office environments, in the quest for manuf...

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Bibliographic Details
Corporate Author:	Taylor & Francis
Other Authors:	Spohrer, James C., Freund, Louis E.
Format:	eBook
Language:	English
Published:	Boca Raton, FL : CRC Press, Taylor & Francis Group, ©2013.
Series:	Advances in human factors and ergonomics series.
Subjects:	Methods engineering. Human engineering. Service industries > Customer services. Organisation du travail. Ergonomie. Services (Industrie) > Service à la clientèle. ergonomics. TECHNOLOGY & ENGINEERING > Industrial Health & Safety. TECHNOLOGY & ENGINEERING > Manufacturing. TECHNOLOGY & ENGINEERING > Quality Control. TECHNOLOGY & ENGINEERING > Engineering (General) TECHNOLOGY & ENGINEERING > Reference. Human engineering Methods engineering Service industries > Customer services Electronic books.
Online Access:	Connect to the full text of this electronic book

Table of Contents:

Section 1. Health services
section 2. Service innovation
section 3. Societal factors
section 4. Service system frameworks
section 5. Service design
section 6. Organizations and change
section 7. Value co-creation and customers.