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Advances in the human side of service engineering /

This volume focuses on the human aspects of manufacturing. It covers a broad spectrum of ergonomics and human factors issues highlighting the design of contemporary manufacturing systems. The book also discusses issues that arise in both the shop floor and office environments, in the quest for manuf...

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Bibliographic Details
Corporate Author: Taylor & Francis
Other Authors: Spohrer, James C., Freund, Louis E.
Format: eBook
Language:English
Published: Boca Raton, FL : CRC Press, Taylor & Francis Group, ©2013.
Series:Advances in human factors and ergonomics series.
Subjects:
Methods engineering.
Human engineering.
Service industries > Customer services.
Organisation du travail.
Ergonomie.
Services (Industrie) > Service à la clientèle.
ergonomics.
TECHNOLOGY & ENGINEERING > Industrial Health & Safety.
TECHNOLOGY & ENGINEERING > Manufacturing.
TECHNOLOGY & ENGINEERING > Quality Control.
TECHNOLOGY & ENGINEERING > Engineering (General)
TECHNOLOGY & ENGINEERING > Reference.
Human engineering
Methods engineering
Service industries > Customer services
Electronic books.
Online Access:Connect to the full text of this electronic book
Description
Summary:This volume focuses on the human aspects of manufacturing. It covers a broad spectrum of ergonomics and human factors issues highlighting the design of contemporary manufacturing systems. The book also discusses issues that arise in both the shop floor and office environments, in the quest for manufacturing agility, i.e. enhancement and integration of human skills with hardware performance for improved market competitiveness, management of change, product and process quality, and human-system reliability.
Physical Description:1 online resource (xiv, 476 pages) : illustrations
Bibliography:Includes bibliographical references and index.
ISBN:9781439870273
1439870276