APA (7th ed.) Citation

Taylor & Francis, Spohrer, J. C., & Freund, L. E. (2013). Advances in the human side of service engineering. CRC Press, Taylor & Francis Group.

Chicago Style (17th ed.) Citation

Taylor & Francis, James C. Spohrer, and Louis E. Freund. Advances in the Human Side of Service Engineering. Boca Raton, FL: CRC Press, Taylor & Francis Group, 2013.

MLA (9th ed.) Citation

Taylor & Francis, et al. Advances in the Human Side of Service Engineering. CRC Press, Taylor & Francis Group, 2013.