http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
Developing performance support for computer systems
a strategy for maximizing usability and learnability
1 online resource (viii, 372 pages) : illustrations
Provides a practical approach to development, rather than theoretical, and presents guidelines for designing and developing performance support products, such as online help, instruction, performance aids, documentation, coaches/advisors/wizards and electronic performance support systems.
INTRODUCTION Why Performance Support? What is Performance Support? Design Approach Types of Performance Support Performance Support System Model How to Use This Book References DESIGN ENVIRONMENTS AND STRATEGIES Introduction Ideal Environment Typical Environment Late Involvement Environment References PROJECT PLANNING Introduction Planning Environment Estimation Factors and Impacts Planning Methodology and Tools Sample Plan for Performance Support Projects Planning for Electronic Performance Support Products References NEEDS ASSESSMENT AND TASK ANALYSIS Introduction Development Environment Constraints Needs Assessment Methods Task Analysis for Performance Support References MATCHING PERFORMANCE SUPPORT METHODS TO TASK REQUIREMENTS Introduction Determining Skill and Knowledge Requirements Performance Support Considerations and Alternatives Performance Support Selection Aid References GENERAL DESIGN GUIDANCE Introduction User Considerations Information Presentation Layout and Structuring Consideration Media Selection Use of Color Icons Accessibility Internationalization References DEVELOPING PERFORMANCE SUPPORT PRODUCTS Introduction Documentation Performance Aids Online Help Coaches, Advisors and Wizards Instruction Electronic Performance Support Iterative Approach to Electronic Performance Support References TESTING PERFORMANCE SUPPORT PRODUCTS Introduction When to Test Test Planning Developmental Testing -- Heuristic Evaluation Developmental Testing -- Alpha Testing Usability Testing Beta Testing Product Testing Follow-up Evaluation Test Reporting References Appendices
Includes bibliographical references and index.
Williams, James R. (James Richard), 1932-