rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Developing performance support for computer systems
    sub title: a strategy for maximizing usability and learnability
  name:
    name part: Williams, James R. (James Richard)
    name part: 1932-
    role:
      role term: creator
  name:
    name part: Taylor & Francis
  type of resource: text
  genre: bibliography
  genre: Electronic books.
  origin info:
    place:
      place term: flu
    place:
      place term: Boca Raton
    publisher: CRC Press
    date issued: ©2004
    date issued: 2004
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: remote
    extent: 1 online resource (viii, 372 pages) : illustrations
  abstract: Provides a practical approach to development, rather than theoretical, and presents guidelines for designing and developing performance support products, such as online help, instruction, performance aids, documentation, coaches/advisors/wizards and electronic performance support systems.
  table of contents: INTRODUCTION Why Performance Support? What is Performance Support? Design Approach Types of Performance Support Performance Support System Model How to Use This Book References DESIGN ENVIRONMENTS AND STRATEGIES Introduction Ideal Environment Typical Environment Late Involvement Environment References PROJECT PLANNING Introduction Planning Environment Estimation Factors and Impacts Planning Methodology and Tools Sample Plan for Performance Support Projects Planning for Electronic Performance Support Products References NEEDS ASSESSMENT AND TASK ANALYSIS Introduction Development Environment Constraints Needs Assessment Methods Task Analysis for Performance Support References MATCHING PERFORMANCE SUPPORT METHODS TO TASK REQUIREMENTS Introduction Determining Skill and Knowledge Requirements Performance Support Considerations and Alternatives Performance Support Selection Aid References GENERAL DESIGN GUIDANCE Introduction User Considerations Information Presentation Layout and Structuring Consideration Media Selection Use of Color Icons Accessibility Internationalization References DEVELOPING PERFORMANCE SUPPORT PRODUCTS Introduction Documentation Performance Aids Online Help Coaches, Advisors and Wizards Instruction Electronic Performance Support Iterative Approach to Electronic Performance Support References TESTING PERFORMANCE SUPPORT PRODUCTS Introduction When to Test Test Planning Developmental Testing -- Heuristic Evaluation Developmental Testing -- Alpha Testing Usability Testing Beta Testing Product Testing Follow-up Evaluation Test Reporting References Appendices
  note: James R. Williams.
  note: Includes bibliographical references and index.
  subject:
    topic: Computer systems
  subject:
    topic: Performance
    topic: Management
  subject:
    topic: Performance technology
    topic: Management
  subject:
    topic: Computer Systems
  subject:
    topic: Systèmes informatiques
  subject:
    topic: Rendement au travail
    topic: Gestion
  subject:
    topic: COMPUTERS
    topic: Computer Literacy
  subject:
    topic: COMPUTERS
    topic: Computer Science
  subject:
    topic: COMPUTERS
    topic: Data Processing
  subject:
    topic: COMPUTERS
    topic: Hardware
    topic: General
  subject:
    topic: COMPUTERS
    topic: Information Technology
  subject:
    topic: COMPUTERS
    topic: Machine Theory
  subject:
    topic: COMPUTERS
    topic: Reference
  subject:
    topic: TECHNOLOGY
    topic: Industrial Health & Safety
  subject:
    topic: TECHNOLOGY
    topic: Engineering
    topic: General
  subject:
    topic: COMPUTERS
    topic: Programming
    topic: Software Development
  subject:
    topic: Computer systems
  subject:
    topic: Performance
    topic: Management
  classification: QA76 .W5185 2004
  classification: 004
  related item:
    title info:
      title: Developing performance support for computer systems
    name:
      name part: Williams, James R. (James Richard), 1932-
    origin info:
      publisher: Boca Raton : CRC Press, ©2004
    identifier: (DLC) 2004042811
    identifier: (OCoLC)54670562
  identifier: 0415326400
  identifier: 9780415326407
  identifier: 0203228537
  identifier: 9781136864964
  identifier: 1136864962
  identifier: 9781136865107
  identifier: 1136865101
  identifier: 9781136865039
  identifier: 1136865039
  identifier: 9780203228531
  identifier: 9780203228531 Taylor & Francis
  identifier: http://proxy.library.tamu.edu/login
  record info:
    record content source: PUL
    record creation date: 040227
    record change date: 20241108165418.5
    record identifier: in00005519342
    language of cataloging:
      language term: eng