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Lean Six Sigma in service : applications and case studies /

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Based on case studies, this book demonstrates real-world applications of Six Sigma, especially in service or non-traditional industries and processes. This title describes the Six Sigma DMAIC and Design for Six Sigma IDDOV problem solving approach and how it can be applied to service and transaction...

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Bibliographic Details
Corporate Author: Taylor & Francis
Other Authors: Furterer, Sandra L.
Format: eBook
Language:English
Published: Boca Raton : CRC Press, ©2009.
Subjects:
Process control.
Six sigma (Quality control standard)
Quality control > Statistical methods.
Fabrication > Contrôle.
Six Sigma.
Qualité > Contrôle > Méthodes statistiques.
BUSINESS & ECONOMICS > Quality Control.
TECHNOLOGY & ENGINEERING > Quality Control.
Process control
Quality control > Statistical methods
Sex sigma.
Kvalitetskontroll.
Electronic books.
dissertations.
Academic theses
Academic theses.
Thèses et écrits académiques.
Online Access:Connect to the full text of this electronic book
Description
Summary:Based on case studies, this book demonstrates real-world applications of Six Sigma, especially in service or non-traditional industries and processes. This title describes the Six Sigma DMAIC and Design for Six Sigma IDDOV problem solving approach and how it can be applied to service and transaction related processes.
Physical Description:1 online resource (xiv, 468 pages) : illustrations
Bibliography:Includes bibliographical references and index.
ISBN:9781420079104
1420079107