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Stephen Sweet defines emotional labor.

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Professor Stephen Sweet discusses emotion in the workplace, dividing it into three concepts: having emotions, emotion management and emotional labor. Sweet highlights the sociology behind emotional labor and the conscious effort it takes to change your emotions and the emotions of those around you.

Bibliographic Details
Format: Video
Language:English
Language Notes:Closed-captioned in English.
Published: London : SAGE Publications Ltd, 2017.
Subjects:
Industrial sociology.
Labor.
Interpersonal relations.
Work.
Sociologie industrielle.
Travail.
labor.
Work
Industrial sociology
Interpersonal relations
Labor
Online Access:Connect to this streaming video
Description
Summary:Professor Stephen Sweet discusses emotion in the workplace, dividing it into three concepts: having emotions, emotion management and emotional labor. Sweet highlights the sociology behind emotional labor and the conscious effort it takes to change your emotions and the emotions of those around you.
Physical Description:1 online resource (1 video file (2 min., 25 sec.)) : sound, colour.
ISBN:9781473999633
1473999634