Robotics and AI for customer service using machine learning : BotsAndUs.

BotsAndUs co-founder and CEO, Andre Danescu, lead software architect, Matthew Macleod, and co-founder and marketing adviser, Oana Jinga, discuss the use of machine learning and natural language processing in the development of Bo, a customer service robot, including factors considered in its develop...

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Bibliographic Details

Other Authors:	Danescu, Andrei (Speaker), Macleod, Matthew (Speaker), Jinga, Oana (Speaker)
Format:	Video
Language:	English
Language Notes:	Closed-captions in English.
Published:	London : SAGE Publications Ltd, 2019.
Subjects:	BotsAndUs. Machine learning. Natural language processing (Computer science) Autonomous robots > Control systems. Robots > Design and construction. Customer services. Apprentissage automatique. Traitement automatique des langues naturelles. Service à la clientèle. Customer services Machine learning Robots > Design and construction
Online Access:	Connect to this streaming video