Zappos case study.
Tony Hsieh and Robert Richman explain how Zappos became a top performing company in the online shoe sales industry. They describe how Zappos created a different level of customer service by establishing a workplace their employees enjoy.
| Format: | Video |
|---|---|
| Language: | English |
| Language Notes: | Closed-captions in English. |
| Published: |
Wheeling, Illinois, United States :
Film Ideas,
2015.
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| Subjects: | |
| Online Access: | Connect to this streaming video |
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