rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Zappos case study
  name:
    name part: Richman, Robert
    role:
      role term: on-screen presenter.
  name:
    name part: Hsieh, Tony
    role:
      role term: on-screen presenter.
  type of resource: moving image
  genre: videorecording
  genre: Webcast
  genre: Internet videos.
  genre: Nonfiction television programs.
  genre: Émissions télévisées autres que de fiction.
  genre: Vidéos sur Internet.
  origin info:
    place:
      place term: ilu
    date issued: 2015
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: remote
    extent: 1 online resource (1 video file (26 min., 36 sec.)) : sound, colour
  abstract: Tony Hsieh and Robert Richman explain how Zappos became a top performing company in the online shoe sales industry. They describe how Zappos created a different level of customer service by establishing a workplace their employees enjoy.
  target audience: Specialized.
  target audience: specialized
  note: Presenters, Robert Richman, Tony Hsieh.
  note: Closed-captions in English.
  subject:
    name:
      name part: Zappos.com (Firm)
  subject:
    name:
      name part: Zappos.com (Firm)
  subject:
    topic: Customer relations
  subject:
    topic: Customer relations
  classification: HF5415.5
  classification: 658.812
  identifier: 9781473980808
  identifier: 1473980801
  identifier: http://proxy.library.tamu.edu/login
  record info:
    record content source: SGPBL
    record creation date: 160712
    record change date: 20241105202612.3
    record identifier: in00005510112
    language of cataloging:
      language term: eng