http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
Émissions télévisées autres que de fiction.
1 online resource (1 video file (21 min., 14 sec.)) : sound, colour
Business leaders discuss the different ways their companies provide superior customer service. They also explain how they create customer loyalty by creating a consumer culture in which feedback is encouraged.
Presenters, Robert Richman [and 11 others].