http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
Émissions télévisées autres que de fiction.
1 online resource (1 video file (10 min., 45 sec.)) : sound, colour
Professor Mick Cooper explains the importance of active listening and how to actively listen. He futher explores how to determine when it is appropriate to respond verbally to a client.