The McGraw-Hill 36-hour course, operations management /

Bibliographic Details
Main Author:	Brennan, Linda L. (Author)
Corporate Author:	McGraw-Hill Companies
Format:	eBook
Language:	English
Language Notes:	In English.
Published:	New York, N.Y. : McGraw-Hill Education, [2011]
Edition:	First edition.
Series:	McGraw-Hill's AccessEngineering.
Subjects:	Production management. Industrial management. Electronic books.
Online Access:	Connect to the full text of this electronic book

Table of Contents:

Dedication
Preface
Acknowledgments
About the author
1. Managing for results
Operations as a transformation function
Operations as a competitive advantage
Technique: identifying sources of competitive advantage
Summary
Review questions
2. A practical approach to operations
Systems thinking
Business research framework
Technique: environmental analysis
Summary
Review questions
3. Desired results
Measurement theory
Operational decision making
Technique: the balanced scorecard
Summary
Review questions
4. Organizational performance
Product and service design and development
Categories of services
Technique: quality function deployment
Summary
Review questions
5. Quality across the organization
Definitions of quality
The quality movement in businesses
Six sigma
Lean production
Technique: quality management tools
Summary
Review questions
6. Technology across the value chain
Roles of technology
Technology impact
Applications of technology across and beyond the organization
Technique: capability maturity models
Summary
Review questions
7. Process effectiveness
Value chain perspective of processes
Process design
Ongoing process management
Technique: flowcharting
Summary
Review questions
8. Process quality
Theoretical foundation
Control charts
Process capability
Technique: creating and interpreting control charts
Summary
Review questions
9. Project definition for results
The project management body of knowledge
Project management foundations
Project success factors
Project definition
Technique: developing a statement of work
Summary
Review questions
10. Project planning
Work breakdown structure
Project scheduling
Technique: critical path method
Summary
Review questions
11. Project control
Project control
Project closings
Effective project teams
Technique: conducting effective meetings
Summary
Review questions
12. Individual effectiveness
You as an operational system
Individual performance
Your individualized scorecard
Summary
Review questions
A. Notes
Chapter 1
Chapter 2
Chapter 3
Chapter 4
Chapter 5
Chapter 6
Chapter 7
Chapter 8
Chapter 9
Chapter 10
Chapter 11
Chapter 12
B. Instructions for accessing online final exam and chapter quiz answers.