Cover Image

The handbook for quality management : a complete guide to operational excellence /

Bibliographic Details
Main Author: Pyzdek, Thomas
Corporate Author: McGraw-Hill Companies
Other Authors: Keller, Paul
Format: eBook
Language:English
Published: New York : McGraw-Hill, [2013]
Edition:2nd ed.
Series:McGraw-Hill's AccessEngineering.
Subjects:
Quality control.
Reliability (Engineering)
Production management.
Process control.
Personnel management.
Motivation (Psychology)
Total quality management.
Electronic books.
Computer network resources.
Online Access:Connect to the full text of this electronic book
Table of Contents:
  • Business-integrated quality systems
  • Integrated planning
  • Process control
  • Continuous improvement
  • Management of human resources
  • Control chart constants
  • Control chart equations
  • Area under the standard normal curve
  • Simulated certification exam questions.
  • Organizational structures
  • The quality function
  • Approaches to quality
  • Customer-focused organizations
  • Strategic planning
  • Understanding customer expectations and needs
  • Benchmarking
  • Organizational assessment
  • Quantifying process variation
  • Quality audits
  • Supply chain management
  • Effective change management
  • Define stage
  • Measure stage
  • Analyze stage
  • Improve/design stage
  • Control/verify stage
  • Motivation theories and principles
  • Management styles
  • Resource requirements to manage the quality function.