Cover Image

Design for six sigma for service /

"Design for Six Sigma for Service provides hardcore optimization strategies for essential customer-contact business environments. For serious quality professionals determined to bring excellence to the most challenging organizational structures, this book is the perfect tool."--Jacket.

Bibliographic Details
Main Author: Yang, Kai (Author)
Corporate Author: McGraw-Hill Companies
Format: eBook
Language:English
Language Notes:In English.
Published: New York, N.Y. : McGraw-Hill Education, [2005]
Edition:First edition.
Series:McGraw-Hill's AccessEngineering.
Subjects:
Service industries > Management.
Six sigma (Quality control standard)
Service industries > Quality control > Statistical methods.
Quality control > Statistical methods.
Quality control > Standards.
Consumer satisfaction > Statistical methods.
Customer services > Management.
Marketing > Management.
Value analysis (Cost control)
Brand name products > Marketing.
Creative thinking.
Inventions.
Theory of constraints (Management)
Electronic books.
Online Access:Connect to the full text of this electronic book

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