Design for six sigma for service /

"Design for Six Sigma for Service provides hardcore optimization strategies for essential customer-contact business environments. For serious quality professionals determined to bring excellence to the most challenging organizational structures, this book is the perfect tool."--Jacket.

Bibliographic Details
Main Author:	Yang, Kai (Author)
Corporate Author:	McGraw-Hill Companies
Format:	eBook
Language:	English
Language Notes:	In English.
Published:	New York, N.Y. : McGraw-Hill Education, [2005]
Edition:	First edition.
Series:	McGraw-Hill's AccessEngineering.
Subjects:	Service industries > Management. Six sigma (Quality control standard) Service industries > Quality control > Statistical methods. Quality control > Statistical methods. Quality control > Standards. Consumer satisfaction > Statistical methods. Customer services > Management. Marketing > Management. Value analysis (Cost control) Brand name products > Marketing. Creative thinking. Inventions. Theory of constraints (Management) Electronic books.
Online Access:	Connect to the full text of this electronic book

Description
Summary:	"Design for Six Sigma for Service provides hardcore optimization strategies for essential customer-contact business environments. For serious quality professionals determined to bring excellence to the most challenging organizational structures, this book is the perfect tool."--Jacket.
Item Description:	Print version c2005.
Physical Description:	1 online resource (xi, 452 pages) : illustrations. Also available in print edition.
Format:	Mode of access: Internet via World Wide Web.
Bibliography:	Includes bibliographical references and index.
ISBN:	0071445552 (print-ISBN) 0071471693 9780071445559