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Conflict resolution : mediation tools for everyday worklife/

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Bibliographic Details
Main Author: Dana, Daniel (Author)
Corporate Author: McGraw-Hill Companies
Format: eBook
Language:English
Language Notes:In English.
Published: New York, N.Y. : McGraw-Hill Education, [2001]
Edition:First edition.
Series:McGraw-Hill's AccessEngineering.
Subjects:
Conflict management.
Mediation.
Interpersonal conflict.
Electronic books.
Online Access:Connect to the full text of this electronic book
Table of Contents:
  • 1. What's a Conflict?
  • 2. So What if There's Conflict?
  • 3. How to Resolve Any Conflict
  • 4. How to Resolve a Conflict Between Others
  • 5. How to Resolve a Conflict Between Yourself and Another
  • 6. How to Resolve Team Conflict
  • 7. How to Mediate All the Time to Prevent Conflicts
  • 8. Strategic Management of Organizational Conflict.