The drone and robot on your street : the future of food delivery /

Pizza Hut and other major pizza chains are wrestling with delivery driver shortages. Rigid driver schedules, fuel expense, and safety issues involved with cash payments have lured drivers toward third-party delivery companies that also offer higher commissions. This case explores the causes of the d...

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Bibliographic Details
Main Authors:	Agnihotri, Arpita (Author), Bhattacharya, Saurabh (Author)
Format:	eBook
Language:	English
Published:	London : SAGE Publications: SAGE Business Cases Originals, 2024.
Series:	SAGE Business cases.
Subjects:	Management > Case studies. Personnel management > Case studies. Food delivery services > Case studies. Gestion > Études de cas. Personnel > Direction > Études de cas. Electronic books.
Online Access:	Connect to the full text of this electronic book

Description
Summary:	Pizza Hut and other major pizza chains are wrestling with delivery driver shortages. Rigid driver schedules, fuel expense, and safety issues involved with cash payments have lured drivers toward third-party delivery companies that also offer higher commissions. This case explores the causes of the driver shortage and engages students in thinking about potential responses to the challenge from the perspective of logistics. Pizza Hut has explored autonomous delivery processes such as robots or drones to lower delivery costs but faces challenges: regulatory hurdles and some negative consumer attitudes toward autonomous vehicle deliveries. How can fast-service restaurants like Pizza Hut overcome these challenges?
Physical Description:	1 online resource.
ISBN:	9781071928875 1071928872