Cover Image

Customer trust or business realities : trying to keep a small, family firm alive in Puerto Rico /

This decision-based critical incident describes Jorge's concern about how to deal with the double bind of customer backlash caused by charging large deposits for propane tanks while facing a severe labor shortage. The double bind of customer backlash and a labor shortage threatened the viabilit...

Full description

Bibliographic Details
Main Authors: Tocher, Neil (Author), Mena, Pedro, active 2022 (Author), Burch, Tyler Clark (Author)
Format: eBook
Language:English
Published: London : Society for Case Research, 2022.
Series:SAGE business cases.
Subjects:
Customer relations > Management > Case studies.
Service stations > Employees > Supply and demand > Case studies.
Electronic books.
Online Access:Connect to the full text of this electronic book

Similar Items