Can a person with dwarfism stand tall and lead? : exploring the height of the matter for people with disabilities /
Can people with disabilities be effective leaders? This case aims to highlight the biases that people with dwarfism and other disabilities encounter at the workplace, specifically the hospitality industry, where first impressions are important when interacting with new people.An entrepreneur who own...
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| Format: | eBook |
| Language: | English |
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London :
SAGE Publications: SAGE Business Cases Originals,
2023.
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| Series: | SAGE business cases.
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| Subjects: | |
| Online Access: | Connect to the full text of this electronic book |
| Summary: | Can people with disabilities be effective leaders? This case aims to highlight the biases that people with dwarfism and other disabilities encounter at the workplace, specifically the hospitality industry, where first impressions are important when interacting with new people.An entrepreneur who owns a chain of restaurants in India must decide whether to promote a person with dwarfism for the highly visible front-end position of general manager of the Pune location. The role's ideal candidate would be someone who has expertise in handling irate customers and overseeing all restaurant operations. The employee with dwarfism interested in the general manager position currently manages backend kitchen operations and has proven his expertise in training staff and serving customers; he has received superior ratings during his evaluation. He is well suited for the role in many ways, but a general manager is the face of the restaurant, who represents the brand to customers, clients, and other vendors. The owner is concerned if a man with dwarfism would be able to handle the role well. |
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| Physical Description: | 1 online resource : illustrations. |
| ISBN: | 9781529611571 1529611571 |