Zappos : formulating effective human resource management strategies /
The case focuses on different human resource management (HRM) practices adopted by Zappos.com Inc. (Zappos), an online apparel and footwear retailer based in Nevada, under the leadership of Tony Hsieh. In order to reinforce a customer-centric corporate culture, Zappos adopted several talent acquisit...
| Main Authors: | , |
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| Format: | eBook |
| Language: | English |
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London :
SAGE Publications: SAGE Business Cases Originals,
2023.
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| Series: | SAGE business cases.
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| Subjects: | |
| Online Access: | Connect to the full text of this electronic book |
| Summary: | The case focuses on different human resource management (HRM) practices adopted by Zappos.com Inc. (Zappos), an online apparel and footwear retailer based in Nevada, under the leadership of Tony Hsieh. In order to reinforce a customer-centric corporate culture, Zappos adopted several talent acquisition practices intended to ensure person-organization fit. To further empower employees to resolve customer problems and reinforce its customer-centric culture, Zappos adopted a holacracy structure, which led to higher than usual attrition rates. Hsieh even participated in new employee training programs to reinforce work policies and practices at Zappos. By 2019, Zappos also introduced several other employee benefits, such as offering music lessons at the workplace, though a recent study shows that employees generally prefer flexible work hours to other benefits. How can Zappos make holacracy work? Are employees likely to value the new benefits that Zappos provided? Can a CEO's participation in training programs positively influence employees? |
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| Physical Description: | 1 online resource : illustrations. |
| ISBN: | 9781529607505 1529607507 |