How can U.S. restaurants break free from tipping? : finding a pay structure that works /
The case describes the pros and cons of restaurant tipping as practiced in the United States, and asks the reader to deliberate, as the owner of a new hypothetical restaurant, whether they want to institute tipping-as-usual, while taking into account the factors that would bear on their decision. To...
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| Format: | eBook |
| Language: | English |
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London :
SAGE Publications: SAGE Business Cases Originals,
2024.
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| Series: | SAGE business cases.
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| Subjects: | |
| Online Access: | Connect to the full text of this electronic book |
| Summary: | The case describes the pros and cons of restaurant tipping as practiced in the United States, and asks the reader to deliberate, as the owner of a new hypothetical restaurant, whether they want to institute tipping-as-usual, while taking into account the factors that would bear on their decision. To aid readers in this discussion we present research findings regarding the effects of the practice on customers, workers, and restaurant owners. In addition, we explain two key concepts from social science-path dependence and coordination failure-that continue to pose challenges to those who would replace tipping with another system of compensation. |
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| Physical Description: | 1 online resource. |
| ISBN: | 9781071924860 1071924869 |