http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
Unraveling the consequences of COVID-19 on a troubled multispecialty family medicine practice
This case study highlights the challenges faced by Meadowbrook Family Medical Group. The challenges discussed in this case include poor employee communication, outdated technology, high staff turnover due to burnout, and rising operational costs. All of which were further exacerbated by the COVID-19 pandemic. The pandemic-induced transition to telehealth presented opportunities and challenges, with patient satisfaction being compromised due to technical issues. Meadowbrook hired a management consultant to address these multifaceted problems. The consultant employed the PDSA (Plan-Do-Study-Act) model over one year to multiple processes. Implementing systematic improvements in communication, technological infrastructure, workload distribution, and billing practices helped mitigate the challenges faced by Meadowbrook.