Zoom : pivoting to serve the surge of unexpected COVID-19 users (B) /

In January 2020, the first case of COVID-19 was confirmed in the United States. American business leaders had heard the virus could cost the Chinese economy $60 billion that quarter, where the virus had a head start, but couldn't yet predict the economic impact in the U.S. Zoom Video Communicat...

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Bibliographic Details
Main Authors:	Isaacs, Andrew M. (Author), Chan, Brandon (Author)
Format:	eBook
Language:	English
Published:	London : The Berkeley-Haas Case Series : University of California, Berkeley Haas School of Business, 2020.
Series:	SAGE business cases.
Subjects:	Business planning > Case studies. Videoconferencing > Case studies. COVID-19 Pandemic, 2020- > Case studies. Success in business > Case studies. Visioconférences > Études de cas. Pandémie de COVID-19, 2020- > Études de cas. Succès dans les affaires > Études de cas. Business planning. Success in business. Videoconferencing. Since 2020 Electronic books. Case studies.
Online Access:	Connect to the full text of this electronic book

Description
Summary:	In January 2020, the first case of COVID-19 was confirmed in the United States. American business leaders had heard the virus could cost the Chinese economy $60 billion that quarter, where the virus had a head start, but couldn't yet predict the economic impact in the U.S. Zoom Video Communications, Inc., headquartered in Silicon Valley, had some employees in China so it monitored the fast-moving virus and its potential financial and human impacts. The company knew it was in the eye of the storm.In its eight years, Zoom had managed rapid growth successfully in both the best and worst of times. It was a unicorn who took on existing industry players, both established and new. Yet at the end of February 2020, Santa Clara County Public Health, where Zoom was headquartered, announced the fourth case of COVID-19 and said it was preparing for community transmission. In its short history, Zoom had tackled four key challenges: inspiring a happy company culture during growth, outmaneuvering competitors, managing profitability and solving security problems. But did Zoom's past experience prepare the company to pivot, to withstand, and to perhaps even benefit from a looming outside, unexpected, global challenge of unknown proportions?
Item Description:	Originally Published In Isaacs, A., & Chan, B. (2020). Zoom: Pivoting to Serve the Surge of Unexpected COVID-19 Users (B). The Berkeley-Haas Case Series. University of California, Berkeley. Haas School of Business.
Physical Description:	1 online resource.
ISBN:	9781529790160 1529790166