Accommodating a worker with autism : a call centre experience /

Gwen is a worker with autism who excels at her technical support call center role until she is promoted into a role with more strenuous communication, social, and sensory demands. The new job magnifies the impact of some functional limitations related to her autism, creating accommodation needs that...

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Bibliographic Details
Main Author:	Breward, Katherine (Author)
Format:	eBook
Language:	English
Published:	London : SAGE Publications: SAGE Business Cases Originals, 2020.
Series:	SAGE Business Cases.
Subjects:	Autistic people > Vocational guidance. Autism. Developmentally disabled > Employment. Developmentally disabled > Vocational guidance. People with mental disabilities > Vocational guidance. People with mental disabilities > Employment. Autistic Disorder Autistes > Orientation professionnelle. Autisme. Personnes atteintes de troubles du développement > Travail. Personnes atteintes de troubles du développement > Orientation professionnelle. Personnes ayant une déficience intellectuelle > Orientation professionnelle. Autism Developmentally disabled > Employment Developmentally disabled > Vocational guidance People with mental disabilities > Employment People with mental disabilities > Vocational guidance Electronic books. Case Reports Case studies. Études de cas.
Online Access:	Connect to the full text of this electronic book

Description
Summary:	Gwen is a worker with autism who excels at her technical support call center role until she is promoted into a role with more strenuous communication, social, and sensory demands. The new job magnifies the impact of some functional limitations related to her autism, creating accommodation needs that her employer must decide how to best address. In addition, her employer must decide how to address peer bullying and harassment related to both Gwen's disability and her gender-related token status in the organization.
Physical Description:	1 online resource.
Bibliography:	Includes bibliographical references and index.
ISBN:	9781529720044 1529720044