Business strategy for stakeholder management : how will matrix navigate the disruptive changes in India's NGO sector? /
Matrix Society for Social Service is a Non-Government Organization (NGO) promoting the welfare of marginalized communities and sustainable development in India. Its founder, R.K. Singh, must prioritize spending on core operations and donor relationships, while also complying with new regulations. Se...
| Main Authors: | , |
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| Format: | eBook |
| Language: | English |
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London :
SAGE Publications: SAGE Business Cases Originals,
2022.
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| Series: | SAGE business cases.
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| Subjects: | |
| Online Access: | Connect to the full text of this electronic book |
| Summary: | Matrix Society for Social Service is a Non-Government Organization (NGO) promoting the welfare of marginalized communities and sustainable development in India. Its founder, R.K. Singh, must prioritize spending on core operations and donor relationships, while also complying with new regulations. Several important transformations were required at Matrix to successfully navigate the long-term impact of the Covid-19 pandemic, the emerging digital landscape, and the immediate consequences of the regulatory changes. Singh needed to meet the evolving needs of the beneficiaries, wants of the donors, and demands of the regulator. What he was not sure about was whether the digital-first concept would revolutionize the NGO sector in which Matrix operated, or whether the current high touch model would hold forth as it provided the vital link with a majority of the beneficiaries who were not digitally savvy. |
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| Physical Description: | 1 online resource. |
| ISBN: | 9781071914762 1071914766 |