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Commonwealth Bank of Australia - strategizing from outsourcing to the cloud
perennial challenges amidst turbulent technology
This teaching case examines the challenges of using Information Technology (IT) outsourcing, adopting new technologies, undertaking business transformation, and evolving the IT function's structure, governance arrangements and capabilities - all in a dynamic business context. The Commonwealth Bank Australia has over the last 20 years experienced similar IT management dilemmas as countless organizations across the globe. The case discusses a number of in IT management such as what form of outsourcing is suitable at different stages of an organization's development, and how can that outsourcing be managed to what are the key IT capabilities that must be retained within a large corporation.
Originally published in : Willcocks, L., & Reynolds, P. (2014). The Commonwealth Bank of Australia - Strategizing from outsourcing to the cloud part 1: Perennial challenges amidst turbulent technology. Journal of Information Technology Teaching Cases, 4, 86-98.
Includes bibliographical references and index.