Repairing is easier said than done : Apple's self-service repair program /
Apple announced a new self-service repair program for iPhones, allowing customers to access repair guides and parts directly from the company. The case study analyzes the company's attempts to bring change to the iPhone repair process while providing access to repair guides, manuals, and genuin...
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| Format: | eBook |
| Language: | English |
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London :
SAGE Publications: SAGE Business Cases Originals,
2024.
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| Series: | SAGE Business cases.
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| Online Access: | Connect to the full text of this electronic book |
| Summary: | Apple announced a new self-service repair program for iPhones, allowing customers to access repair guides and parts directly from the company. The case study analyzes the company's attempts to bring change to the iPhone repair process while providing access to repair guides, manuals, and genuine parts. The study raises important questions about the larger issue of producer responsibility in the tech industry and the need for companies to design products with repairability and longevity in mind. This case study provides students with an opportunity to understand the challenges facing the tech industry and the importance of sustainability in product design. Through this case, students can gain an insight into the responsibilities of technology companies and the need for them to create a more sustainable and responsible technology industry. The study highlights the fact that while Apple's self-service repair program may seem like a step forward, it reveals a larger problem in the tech industry and the need for companies to take responsibility for their products. By examining the complexities of the tech industry and the role of companies like Apple, students can gain a better understanding of the need for sustainable and responsible product design. It is up to companies like Apple to take responsibility for their products and design them with repairability and longevity in mind, in order to create a more sustainable and responsible technology industry. |
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| Physical Description: | 1 online resource. |
| ISBN: | 9781071928622 1071928627 |