rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: "You ruined my daughter's wedding"
    sub title: post-purchase dissatisfaction with an intangible product
  name:
    name part: Davin, Katie
    role:
      role term: creator
    role:
      role term: author.
  type of resource: text
  genre: Electronic books.
  origin info:
    place:
      place term: enk
    date issued: 2024
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: remote
    extent: 1 online resource.
  abstract: This case centers on Kelly, a salesperson at the fictional Woodside Hotel in the United States. Kelly's Monday started with an angry client, Mrs. Thompson, asking to see her. Mrs. Thompson's daughter's wedding reception had taken place at the Woodside Hotel two days prior. On the night of the wedding, Mrs. Thompson appeared happy, and when Kelly spoke to her, Mrs. Thompson had been pleased and it appeared as though the wedding reception had been a success. However, on Monday morning, Mrs. Thompson is now unhappy with some of the service she received and is asking for a significant refund on her prepaid bill. This case asks students how the salesperson should respond to the client's request, and how the client's dissatisfaction could have been prevented.
  target audience: specialized
  note: Katie Davin.
  subject:
    topic: Consumer satisfaction
    genre: Case studies
  subject:
    topic: Hotel management
    genre: Case studies
  subject:
    topic: Consumer complaints
    genre: Case studies
  subject:
    topic: Consommateurs
    topic: Satisfaction
    genre: Études de cas
  subject:
    topic: Hôtels
    topic: Gestion
    genre: Études de cas
  subject:
    topic: Consommateurs
    topic: Plaintes
    genre: Études de cas
  classification: HF5415.52 .D38 2024
  classification: 381.3
  related item:
    title info:
      title: SAGE business cases
  identifier: 9781071934807
  identifier: 1071934805
  identifier: http://proxy.library.tamu.edu/login
  record info:
    record content source: SGPBL
    record creation date: 231221
    record change date: 20240923171946.2
    record identifier: in00005499321
    language of cataloging:
      language term: eng