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broken restaurant, a task force case study
This case study is based on a simulated "task force" assignment in which a new manager is assigned to a team of managers to go into an underperforming restaurant unit, identify opportunities for financial (profit) improvement and recommend specific action steps for the restaurant unit management to take to achieve the company benchmarks. The restaurant in question is an underperforming unit of a multi-unit restaurant chain. The unit is failing across multiple parameters including market share, revenue and cost performance, labor productivity, inventory turnover, and guest satisfaction. A series of reports is presented for students to analyze with the goal of proposing solutions for the unit management to take to move the unit performance closer to the company performance benchmarks.
Originally Published InWarren, R. N., & Boyland, J. (2015). The broken restaurant, a task force case study. Journal of Hospitality & Tourism Cases, 4(2), 79-93.
Includes bibliographical references and index.