Regaining legitimacy after an information systems implementation failure : case of a national blood bank service /

This teaching case discusses the aftermath of an implementation failure and resultant legitimacy crisis in a national blood bank service. The implementation of the new blood bank system was abandoned after significant loss of public money. This was followed by a review with the Auditor General and a...

Full description

Bibliographic Details
Main Author:	Saxena, Deepak, 1972- (Author)
Format:	eBook
Language:	English
Published:	London : Journal of Information Technology Teaching Cases, 2021.
Series:	SAGE business cases.
Subjects:	Business failures > Case studies. Information resources management > Case studies. Blood banks > Finance > Case studies. Blood banks > Information resources management > Case studies. Information storage and retrieval systems > Public health > Case studies. Gestion de l'information > Études de cas. Business failures Information resources management Information storage and retrieval systems > Public health Electronic books. Case studies
Online Access:	Connect to the full text of this electronic book

Description
Summary:	This teaching case discusses the aftermath of an implementation failure and resultant legitimacy crisis in a national blood bank service. The implementation of the new blood bank system was abandoned after significant loss of public money. This was followed by a review with the Auditor General and a subsequent debate in the public accounts committee of the national parliament. The case follows how the organisation repaired its legitimacy after the implementation failure and how it gained further legitimacy when planning a new implementation. This case helps the students in understanding diverse assessment of legitimacy, appreciating the contextual influences on legitimacy claims, and being able to analyse how legitimacy is managed by the organisation in its institutional context.
Physical Description:	1 online resource.
ISBN:	9781071926291 1071926292