Who moved my shared service centre? /

In a search for an optimized global business service operation, firms set up and relocate shared service centres around the globe. This teaching case examines the migration process of IBM procurement shared service centre from Budapest to Sofia. The case describes the challenges that the teams in Bu...

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Bibliographic Details
Main Author:	Oshri, Ilan (Author)
Format:	eBook
Language:	English
Published:	London : Palgrave MacMillan UK, 2012.
Series:	SAGE Business Cases.
Subjects:	International Business Machines Corporation > Case studies. International Business Machines Corporation Shared services (Management) > Case studies. Knowledge management > Case studies. Services partagés (Gestion) > Études de cas. Gestion des connaissances > Études de cas. Knowledge management Shared services (Management) Electronic books. Case studies Case studies. Études de cas.
Online Access:	Connect to the full text of this electronic book

Description
Summary:	In a search for an optimized global business service operation, firms set up and relocate shared service centres around the globe. This teaching case examines the migration process of IBM procurement shared service centre from Budapest to Sofia. The case describes the challenges that the teams in Budapest and Sofia faced and the migration methodology applied and later on adapted in order to meet the transition objectives.
Item Description:	Originally Published InOshri, I. (2012). Who moved my shared service centre?. Journal of Information Technology Teaching Cases, 2, 87-97.
Physical Description:	1 online resource : illustrations.
Bibliography:	Includes bibliographical references and index.
ISBN:	9781529702033 1529702038