Doctor, your patient is waiting : process wait time at Bayside Clinic /

Bayside Family Practice has been growing, but patient dissatisfaction has been growing as well. Patient satisfaction is essential for outpatient clinics to retain and grow patient volumes. Bayside needs to analyze existing Electronic Medical Record (EMR) data to pinpoint process inefficiencies and d...

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Bibliographic Details
Main Author:	Tarpey, Richard J. (Author)
Format:	eBook
Language:	English
Published:	London : SAGE Publications: SAGE Business Cases Originals, 2022.
Series:	SAGE Business cases.
Subjects:	Medical care > Case studies. Patient satisfaction > Case studies. Patients > Satisfaction > Études de cas. Medical care. Patient satisfaction. Electronic books. Case studies.
Online Access:	Connect to the full text of this electronic book

Description
Summary:	Bayside Family Practice has been growing, but patient dissatisfaction has been growing as well. Patient satisfaction is essential for outpatient clinics to retain and grow patient volumes. Bayside needs to analyze existing Electronic Medical Record (EMR) data to pinpoint process inefficiencies and develop recommendations for process improvement to eliminate bottlenecks. This case illustrates a non-value-added identification problem typical in many medical practices and also in many other settings. The case allows students to analyze an existing dataset to identify trends and derive data-supported recommendations. Although the problem occurs in the healthcare domain, the problem and associated skills are not healthcare dependent.
Physical Description:	1 online resource : illustrations.
Bibliography:	Includes bibliographical references and index.
ISBN:	9781529794618 1529794617