rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    non sort: The
    title: importance of training and working with others
    sub title: a case of resolving guest issues
  name:
    name part: Brown, Eric A.
    name part: active 2016
    role:
      role term: creator
    role:
      role term: author.
  name:
    name part: Schoffstall, Donald G.
    role:
      role term: author.
  type of resource: text
  genre: bibliography
  genre: Electronic books.
  genre: Case studies
  genre: Case studies.
  genre: Études de cas.
  origin info:
    place:
      place term: enk
    date issued: 2016
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: remote
    extent: 1 online resource.
  abstract: This case study presents a scenario of Jason and Mike, both guests of the East Bay Hotel and Marina. In order to avoid spending money out of pocket, the two shared a room during the Hospitality Annual Meeting. The two had interactions with employees at the hotel as well as via Twitter and phone with an employee of the franchising company of the East Bay. The case study aims to generate discussion on service issues, communication, and billing. In addition, the case provides the opportunity for students to resolve the issue by calculating receipts and developing two methods they could use to resolve the issue. Lastly, the case enables students to consider what they would do to avoid similar issues in their workplace by developing an action plan that would enable employees to not only make decisions but also know when seeking assistance is the best choice.
  target audience: specialized
  note: Eric A. Brown, Donald G. Schoffstall.
  note: Originally published in : Brown, E. A., & Schoffstall, D. G. (2016). The importance of training and working with others: A case of resolving guest issues. Journal of Hospitality & Tourism Cases, 5(1), 81-86.
  note: Includes bibliographical references and index.
  subject:
    name:
      name part: East Bay Hotel and Marina
    genre: Case studies
  subject:
    topic: Business communication
    genre: Case studies
  subject:
    topic: Communication dans l'entreprise
    genre: Études de cas
  subject:
    topic: Business communication
  classification: HF5718 .B76 2016
  classification: 658.45
  related item:
    title info:
      title: SAGE Business Cases
  identifier: 9781529713541
  identifier: 1529713544
  identifier: http://proxy.library.tamu.edu/login
  record info:
    record content source: SGPBL
    record creation date: 200121
    record change date: 20240923171842.4
    record identifier: in00005497915
    language of cataloging:
      language term: eng