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When experienced hotel managers are successfully retained in an organization, they bring a wealth of knowledge and experience to a property. One of the biggest issues for an organization is retaining talented managers in a very competitive market. This case study will focus on human resource functions and their relationship to retention and turnover in the lodging sector. The goal of this case is to identify retention factors and action steps to retain valuable employees. More specifically the reader should be able to define and discuss retention and its related issues and how organizations can keep productive employees. The case presents a situation in which the leadership of a hotel wants to rethink their human resource practices for one valuable employee and plan to retain others as they go forward.
Originally Published InO'Halloran, R. M., & Smith, K. (2017). Retaining management talent. Journal of Hospitality & Tourism Cases, 7(2), 88-95.
Includes bibliographical references and index.