rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Multiple aspects of organizational behaviour and human resource management in a telemarketing department
  name:
    name part: Bozionelos, Nikos
    role:
      role term: creator
    role:
      role term: author.
  type of resource: text
  genre: Electronic books.
  genre: Case studies
  origin info:
    place:
      place term: enk
    date issued: 2023
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: remote
    extent: 1 online resource.
  abstract: The case revolves around organizational human resources practices and behaviours of employees in the context of the telemarketing department of a company, Holiday Promotions (HP), which recently started its operations in Spain. Holiday Promotions, which organizes and runs luxury vacations and provides other similar services, has a relatively simple structure in its Spanish operation, and needs a personalized face-to-face approach to sell its products successfully. The telemarketing department is in the front line of that approach, as its members are the first point of contact with potential customers and their role is vital for the success of the company. HP has specific policies for staff, and for their telemarketers they operate a compensation system based on a fixed salary plus bonuses earned by meeting performance goals. Telemarketers are required to be fluent in Spanish and have a very good grasp of English. The head of telemarketing is not a native Spaniard and she does not speak Spanish; however, she personally interviewed and hired the telemarketers after an initial screening. There are four telemarketers, each with their own distinctive behavioural patterns, which reflect different personalities. The case requires students to consider a human resource decision the manager of the telemarketing department has to make, and to assess recruitment and selection, employee attitudes and motivation, personality, performance management, emotion work, and career management at the telemarketing department of HP.
  target audience: specialized
  note: Nikos Bozionelos.
  subject:
    topic: Personnel management
    genre: Case studies
  subject:
    topic: Telemarketing
    genre: Case studies
  subject:
    topic: Organizational behavior
    genre: Case studies
  subject:
    topic: Personnel
    topic: Direction
    genre: Études de cas
  subject:
    topic: Télémarketing
    genre: Études de cas
  subject:
    topic: Comportement organisationnel
    genre: Études de cas
  subject:
    topic: Organizational behavior
  subject:
    topic: Personnel management
  subject:
    topic: Telemarketing
  classification: HF5549 .B69 2023
  classification: 658.3
  related item:
    title info:
      title: SAGE Business Cases
  identifier: 9781529610338
  identifier: 1529610338
  identifier: http://proxy.library.tamu.edu/login
  record info:
    record content source: SGPBL
    record creation date: 221221
    record change date: 20240923171833.3
    record identifier: in00005497715
    language of cataloging:
      language term: eng