Enterprise business process management in the public sector : the case of the Department of Human Services (DHS) Australia /

This case is focused on the sustainable development and progression of enterprise business process management (EBPM) capabilities at the Federal Department of Human Services: a large Australian federal government agency. The detailed case narrative vividly describes the case organisation, their prio...

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Bibliographic Details
Main Authors:	Bandara, Wasana (Author), Bailey, Scott (Author), Mathiesen, Paul (Author), Jones, Chris (Author), McCarthy, Jo (Author)
Format:	eBook
Language:	English
Published:	London : Palgrave MacMillan UK, 2018.
Series:	SAGE Business Cases.
Subjects:	Australia. > Department of Human Services > Case studies. Australia. > Department of Human Services Human services > Management > Case studies. Services sociaux > Administration > Études de cas. Human services > Management Electronic books. Case studies Case studies. Études de cas.
Online Access:	Connect to the full text of this electronic book

Description
Summary:	This case is focused on the sustainable development and progression of enterprise business process management (EBPM) capabilities at the Federal Department of Human Services: a large Australian federal government agency. The detailed case narrative vividly describes the case organisation, their prior and present BPM practices and how they have attempted BPM at an enterprise level, capturing pros and cons of the journey.
Item Description:	Originally Published InBandara, W., Bailey, S., Mathiesen, P., Jones, C., & Jones, J. (2018). Enterprise business process management in the public sector: The case of the Department of Human Services (DHS) Australia. Journal of Information Technology Teaching Cases, 8, 217-231.
Physical Description:	1 online resource : illustrations.
Bibliography:	Includes bibliographical references and index.
ISBN:	9781529720020 1529720028