Emirates airline : the new norm of air travel? /

In 2017, the airline industry has been at the center of a number of viral video incidents ranging from a passenger being injured while being dragged off a United Airline flight, to an American Airline's employee challenging a male passenger to a fight. With events like these, it is an opportune...

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Bibliographic Details
Main Authors: Mathe, Kimberly (Author), Finnell, Lauren (Author), Peterman, Paige (Author)
Format: eBook
Language:English
Published: London : International CHRIE, 2019.
Series:SAGE Business Cases.
Subjects:
Online Access:Connect to the full text of this electronic book

MARC

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500 |a Originally Published InMathe, K., Finnell, L., & Peterman, P. (2019). Emirates Airline: The new norm of air travel?. Journal of Hospitality & Tourism Cases, 7(3), 27-36. 
504 |a Includes bibliographical references and index. 
520 8 |a In 2017, the airline industry has been at the center of a number of viral video incidents ranging from a passenger being injured while being dragged off a United Airline flight, to an American Airline's employee challenging a male passenger to a fight. With events like these, it is an opportune time for an airline to position itself as a leader in customer service and travel amenities. Emirates Airline, based out of and owned by the country United Arab Emirates, has long attempted to do just that by providing services to passengers that go above and beyond many of the standard features one would see on any of the big three US airline carriers. This case provides an examination of Emirates Airline, their history, their strategy and positioning, as well as a brief overview of some external threats and internal strengths and weaknesses for analysis. The accompanying teaching note provides educators a series of learning objectives to achieve through a series of discussion, assignments, and a project. 
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