The city of Pittsburgh goes to the cloud : a case study of cloud solution strategic selection and deployment /

Faced with diminished resources and a need to provide enhanced employee email services, the City of Pittsburgh's Chief Information Officer (CIO) had to navigate a stubborn bureaucracy to achieve his objectives. Using an IT-business alignment strategic approach to decide on a suitable IT solutio...

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Bibliographic Details
Main Authors:	Mu, Enrique (Author), Stern, Howard A. (Author)
Format:	eBook
Language:	English
Published:	London : Palgrave MacMillan UK, 2014.
Series:	SAGE Knowledge. Cases.
Subjects:	Information technology > Pittsburgh (Penn.) > Management > Case studies. Cloud computing > Pittsburgh (Penn.) > Case studies. Information technology > Social aspects > Case studies. Cities and towns > Effect of technological innovations on > Pittsburgh (Penn.) > Case studies. Technologie de l'information > Aspect social > Études de cas. Cities and towns > Effect of technological innovations on Cloud computing Information technology > Management Information technology > Social aspects Electronic books. Case studies Case studies. Études de cas.
Online Access:	Connect to the full text of this electronic book

Description
Summary:	Faced with diminished resources and a need to provide enhanced employee email services, the City of Pittsburgh's Chief Information Officer (CIO) had to navigate a stubborn bureaucracy to achieve his objectives. Using an IT-business alignment strategic approach to decide on a suitable IT solution, the City was able to select and deploy a cloud-based system in an objective and uncontested way. The City employed an Analytic Hierarchy Process prioritization methodology, which used various criteria obtained from the stakeholders to develop a decisionmaking framework to select the most suitable cloud solution. The case allows a review of best practices in the cloud solution selection process, using theoretical lenses from the fields of IT alignment, decision-making, and stakeholder management. This case study is particularly useful for learning how strategic decisions to adopt IT are made in public organizations.
Item Description:	Originally Published InMu, E., & Stern, H. A. (2014). The city of Pittsburgh goes to the cloud: A case study of cloud solution strategic selection and deployment. Journal of Information Technology Teaching Cases, 4, 70-85.
Physical Description:	1 online resource : illustrations.
Bibliography:	Includes bibliographical references and index.
ISBN:	9781526477774 1526477777