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Pegaso Peru : an overdue project (A) and (B) /

Brunella Noli, General Manager of a Peruvian consulting firm (Pegaso Peru), reviews the history of a troubled IT project for client Casa Master Center (CMC). The project is 11 months overdue, and CMC is an increasingly unhappy client. Noli's review, which starts with the sale and recounts the p...

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Bibliographic Details
Main Authors: Tsuja, Peter Yamakawa (Author), Rees, Gareth H. (Author), Tuesta, Julio Quispe (Author), Marengo, José Carrión (Author), Escobar, Kenny Luis (Author), Aquije, Julio Guevara (Author)
Format: eBook
Language:English
Published: London : Palgrave MacMillan UK, 2014.
Series:SAGE Knowledge. Cases.
Subjects:
Noli, Brunella.
Pegaso Peru.
Casa Master Center.
Consumer satisfaction > Case studies.
Consulting firms > Case studies.
Business consultants > Case studies.
Consommateurs > Satisfaction > Études de cas.
Sociétés de conseil > Études de cas.
Conseillers d'entreprise > Études de cas.
Business consultants
Consulting firms
Consumer satisfaction
Electronic books.
Case studies
Case studies.
Études de cas.
Online Access:Connect to the full text of this electronic book
Description
Summary:Brunella Noli, General Manager of a Peruvian consulting firm (Pegaso Peru), reviews the history of a troubled IT project for client Casa Master Center (CMC). The project is 11 months overdue, and CMC is an increasingly unhappy client. Noli's review, which starts with the sale and recounts the project's scope, contract and implementation, uncovers a series of problems. Noli seeks to resolve these issues without incurring additional costs. She worries that the relationship with the client is rapidly deteriorating and she fears that this will damage Pegaso's reputation. A second one-page Case B recounts what happened next. This case is based on actual events in real organizations. The identities of the parties involved have been changed, along with other key information, to preserve anonymity.
Item Description:Originally Published InTsuja, P. Y., Rhees, G. H., Tuesta, J. Q., Marengo, J. C., Excobar, K. L., & Aquije, J. G. (2014). Pegaso Peru: An overdue project (A) and (B). Journal of Information Technology Teaching Cases, 4, 27-33.
Physical Description:1 online resource : illustrations.
Bibliography:Includes bibliographical references and index.
ISBN:9781526478580
1526478587