Essential services at risk : how can the Corvallis Crisis Line survive? (A) /
This case looks at leadership instability at Corvallis Crisis Line (CCL) and how it has affected the organization's ability to support and maintain a strong volunteer base. The CCL depends on volunteers to operate the 24/7 crisis intervention phone line and, over the course of the past four yea...
| Main Authors: | , |
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| Format: | eBook |
| Language: | English |
| Published: |
London :
University of Washington, Evans School of Public Policy & Governance,
2017.
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| Series: | SAGE Knowledge. Cases.
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| Subjects: | |
| Online Access: | Connect to the full text of this electronic book Connect to the full text of this electronic book |
| Summary: | This case looks at leadership instability at Corvallis Crisis Line (CCL) and how it has affected the organization's ability to support and maintain a strong volunteer base. The CCL depends on volunteers to operate the 24/7 crisis intervention phone line and, over the course of the past four years, has experienced a series of weak leadership that caused a deterioration of its organizational culture and an unstable support network for volunteers. During the time frame from 2013-2017, CCL experienced a major change in its Board of Directors and cycled through three different leaders (with coinciding changes in the position title). Currently, CCL is operating without a staff lead and the Board President is, in a volunteer capacity, taking on the responsibilities an Executive Director or Manager would hold. |
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| Item Description: | Originally Published InDavidson, D., & Page, S. (2017). Essential Services at Risk: How Can Corvallis Crisis Line Survive? (A). Seattle, WA: Evans School of Public Policy & Governance, University of Washington. |
| Physical Description: | 1 online resource. |
| ISBN: | 9781526478900 1526478900 |