rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Creating a customized balanced scorecard
    sub title: assessing and optimizing processes and practices
  name:
    name part: Kakani, Ram Kumar
    role:
      role term: creator
    role:
      role term: author.
  name:
    name part: Sangem, Santosh
    role:
      role term: author.
  name:
    name part: Thavaseelan, Karunanidhy
    role:
      role term: author.
  type of resource: text
  genre: bibliography
  genre: Electronic books.
  genre: Case studies
  genre: Case studies.
  genre: Études de cas.
  origin info:
    place:
      place term: enk
    date issued: 2019
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: remote
    extent: 1 online resource : illustrations.
  abstract: The case deals with the creation of a performance scorecard for a division of the Lal Bahadur Shastri National Academy of Administration (LBSNAA), a public administrative training institute in India. The Joint Director of the LBSNAA, having observed government functionaries being obsessed with financial prudence resulting in "low cost delivery strategies" and cost-cutting as primary tools for optimization, was afraid that top-quality training would be difficult to impart at the LBSNAA. Hence, he proposed the creation of a scorecard, based on Norton and Kaplan's balanced scorecard (BSC), but exclusively suited for the purpose, that is, assessing the training division that conducts the Foundation Course for Indian Civil Service Officers. The case argues that essential parameters need to be considered when creating a BSC to assess performance of participants and/or employees, particularly in the public sector and not-for-profit sector, to optimize the organization from all angles and not just the economic standpoint.
  target audience: specialized
  note: Ram Kumar Kakani, Santosh Kumar Sangem, Karunanidhy Thavaseelan.
  note: Includes bibliographical references and index.
  subject:
    name:
      name part: Lal Bahadur Shastry National Academy of Administration
    genre: Case studies
  subject:
    name:
      name part: Foundation Course for Indian Civil Service Officers
    genre: Case studies
  subject:
    name:
      name part: Lal Bahadur Shastry National Academy of Administration
  subject:
    topic: Employees
    topic: Rating of
    genre: Case studies
  subject:
    topic: Employment tests
    genre: Case studies
  subject:
    topic: Employees
    topic: Training of
    genre: Case studies
  subject:
    topic: Personnel
    topic: Sélection
    topic: Tests
    genre: Études de cas
  subject:
    topic: Personnel
    topic: Formation
    genre: Études de cas
  subject:
    topic: Employees
    topic: Rating of
  subject:
    topic: Employees
    topic: Training of
  subject:
    topic: Employment tests
  classification: HF5549.5.R3 K35 2019
  classification: 658.3125
  related item:
    title info:
      title: SAGE Knowledge. Cases
  identifier: 9781526465924
  identifier: 1526465922
  identifier: http://proxy.library.tamu.edu/login
  record info:
    record content source: SGPBL
    record creation date: 190104
    record change date: 20240923171807.2
    record identifier: in00005497324
    language of cataloging:
      language term: eng