Creating a customized balanced scorecard : assessing and optimizing processes and practices /
The case deals with the creation of a performance scorecard for a division of the Lal Bahadur Shastri National Academy of Administration (LBSNAA), a public administrative training institute in India. The Joint Director of the LBSNAA, having observed government functionaries being obsessed with finan...
| Main Authors: | , , |
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| Format: | eBook |
| Language: | English |
| Published: |
London :
SAGE Publications: SAGE Business Cases Originals,
2019.
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| Series: | SAGE Knowledge. Cases.
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| Subjects: | |
| Online Access: | Connect to the full text of this electronic book |
| Summary: | The case deals with the creation of a performance scorecard for a division of the Lal Bahadur Shastri National Academy of Administration (LBSNAA), a public administrative training institute in India. The Joint Director of the LBSNAA, having observed government functionaries being obsessed with financial prudence resulting in "low cost delivery strategies" and cost-cutting as primary tools for optimization, was afraid that top-quality training would be difficult to impart at the LBSNAA. Hence, he proposed the creation of a scorecard, based on Norton and Kaplan's balanced scorecard (BSC), but exclusively suited for the purpose, that is, assessing the training division that conducts the Foundation Course for Indian Civil Service Officers. The case argues that essential parameters need to be considered when creating a BSC to assess performance of participants and/or employees, particularly in the public sector and not-for-profit sector, to optimize the organization from all angles and not just the economic standpoint. |
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| Physical Description: | 1 online resource : illustrations. |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9781526465924 1526465922 |