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Outsourcing dilemma and aftereffects at Grand Insurance Company /

This case discusses the issue of process inconsistencies in a life insurance company, Grand Insurance Company (GIC). The case renders itself for discussion on the issue of the implementation of AURA, an automated proposal evaluation system, and the future of process improvements at GIC. The case cre...

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Bibliographic Details
Main Authors: Nambudiri, Abhilash G. (Author), Sam, Mani P. (Author)
Format: eBook
Language:English
Published: London : SAGE Publications: SAGE Business Cases Originals, 2019.
Series:SAGE Knowledge. Cases.
Subjects:
Grand Insurance Company.
Insurance companies > Automation > Case studies.
Life insurance > Case studies.
Electronic data processing > Case studies.
Compagnies d'assurances > Automatisation > Études de cas.
Electronic data processing
Insurance companies > Automation
Life insurance
Electronic books.
Case studies
Case studies.
Études de cas.
Online Access:Connect to the full text of this electronic book
Description
Summary:This case discusses the issue of process inconsistencies in a life insurance company, Grand Insurance Company (GIC). The case renders itself for discussion on the issue of the implementation of AURA, an automated proposal evaluation system, and the future of process improvements at GIC. The case creates an environment to discuss some of the decision points involving process improvements, which are aimed at reducing customer grievances due to delay in proposal processing. This case also discusses the possible negative impacts of process improvements on business viability.
Physical Description:1 online resource : illustrations.
Bibliography:Includes bibliographical references and index.
ISBN:9781526459862
1526459868