Usability testing during a worldwide pandemic : how we successfully moved from in-person studies to remote virtual studies /
Usability testing is typically done in person with a test administrator and a participant. Due to social distancing restrictions related to the COVID-19 pandemic, remote usability testing was implemented at the US Census Bureau. One major challenge we faced when moving from in-person to remote sessi...
| Main Authors: | , |
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| Format: | eBook |
| Language: | English |
| Published: |
London :
SAGE Publications, Ltd.,
2022.
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| Series: | SAGE research methods: doing research online.
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| Subjects: | |
| Online Access: | Connect to the full text of this electronic book |
| Summary: | Usability testing is typically done in person with a test administrator and a participant. Due to social distancing restrictions related to the COVID-19 pandemic, remote usability testing was implemented at the US Census Bureau. One major challenge we faced when moving from in-person to remote sessions was how to get connected with users so that we could talk to them while observing their computer screens, keyboard, and mouse movements. It included learning how best to communicate with participants prior to the session so that they would become interested and engaged in the study and be available online at the right time, ready to work with us. It included working with other team members and stakeholders who wanted to observe the sessions in order to develop actionable outcomes on redesigns of the product based on testing results. This case study addresses the issues we encountered along with tips and techniques on how to successfully transform traditional in-person user testing to remote testing. This includes strategies for getting participants familiar with new software, on building connection and rapport with participants in different locations, and working with observers. |
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| Physical Description: | 1 online resource. |
| ISBN: | 9781529604177 1529604176 |