Table of Contents:
  • Making the Case for Customer and Organization-Wide Benefit from Technology
  • Debunking the "Promise of Technology"
  • Understanding the Victim's View of Technology
  • Realizing the Strategic Value of Technology
  • Shifting to Organization-Wide Thinking About Business Benefits
  • Building Organization-Wide Processes for Delivering Value from Technology
  • Creating a Structure for Organization-Wide Collaboration
  • Developing Organization-Wide Technology Decision Making
  • The New Way to Generate Value from Technology
  • Establishing a Value-Driven Management Process for Technology
  • Identifying the Value of Technology
  • Overseeing Initiatives to Generate Business Value from Technology.